Returns & Exchanges

At Trainz, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your fit isn't perfect, we are here to help you find the right style or process a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the original items with all tags attached into their original packaging to ensure they are protected during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated courier and keep your tracking number handy until we notify you that your refund has been processed.