Frequently Asked Questions
Everything you need to know about shopping with Trainz.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but usually arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At Trainz, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester to reduce our environmental footprint.